Get Support
Our support team is ready to assist you with any questions or issues you may have with TourItiner.
What's Included in Support
Technical Assistance
Help with installation, configuration, and technical issues
Usage Guidance
Learn how to use features effectively
Bug Fixes
We'll fix any bugs or issues you encounter
Updates
Free lifetime updates and new features
Frequently Asked Support Questions
How long is support included?
1 year of email and WhatsApp support is included with your purchase. Extended support is available after the first year.
What are your support hours?
Monday to Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 1:00 PM (Sri Lanka time). Email support is available 24/7 with response within 24 hours.
Do you provide remote assistance?
Yes, we can provide remote assistance via screen sharing to help resolve issues quickly.
What if I need additional training?
Additional training sessions can be arranged. Contact us to discuss your needs and pricing.
Before Contacting Support
To help us assist you faster, please have the following ready:
- Your company name and contact information
- Description of the issue or question
- Screenshots if applicable
- Any error messages you're seeing
- Steps to reproduce the issue